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iPhone Games
Fairy Treasure
Fairy Treasure
Bubble Bust!
Bubble Bust
Jewel Bling!
Jewel Bling!
   More iPhone Games...
PC Games
Jewel Charm
Jewel Charm
Fairy Treasure
Fairy Treasure
Billionaire 2
Billionaire 2
   More PC Games...
 

Help and Support

Contact Customer Support
If you have a support question that is not answered here, please contact us at: support@gameonarcade.com

Problems purchasing additional worlds or power ups?
Start the App Store app on your iDevice, tap "Featured", scroll down to the bottom and tap the button with your account information (if you are loged in) and tap "Sign Out". Start the game and login with the Apple ID you used when you bought the app itself when you purchase the new world or power up.

Game controls in Bubble Bust!
Please note there is no slingshot controls in Bubble Bust!, instead just tap a marble on the game board, or an empty spot close to it, to fire a marble towards that spot.

FAQ for PC Games
If you don't know how to download or install any of our PC games or if you experience any difficulties, you will most likely find the answers below. If you can't find the solution to your problem, please contact our customer support.

General Questions
What are "Trial" downloads?
How do I buy the full version of the game?
I lost the full version that I bought, how can I get it back?
What do I do when my game does not work properly?
Where can I find your Privacy Statement?

Technical Issues
Why am I not able to download the game?
I get an error message when I try to run the setup program
I get an error message when I play or start the game
What is DirectX, and where can I get it?

How can I check the version of DirectX currently installed?


What are "Trial" downloads?
"Trial" downloads are try-before-you-buy software (also known as "Shareware") that include functionality limitations such as a trial period or disabled features. You may download and evaluate them for free. If you like the games, then buy the full versions in order to enjoy the full features of the games.

How do I buy the full version of the game?
It is very easy to order the full version of a game. Just click the "Buy Now" button and you will be directed to the online secure order form where you can buy the game.

I lost the full version that I bought, how can I get it back?
In some cases you only need to download and install the trial game once again on your computer to get the full version back. Otherwise, if you have lost your license information, you will need to contact customer support for help.

What do I do when my game does not work properly?
Firstly take a look at the technical issues below, where your problem might already have been solved. If not, please contact customer support.

Where can I find your Privacy Statement?
You can find our Privacy Statement here.

Why am I not able to download the game?
There are several reasons why you might be having trouble downloading a game. The download link for the game might be temporarily or even permanently broken. Ordinarily the download link will only be temporarily broken, so please just wait a few hours, and then try downloading the file again. If you think the link is permanently broken, please contact customer support.

I get an error message when I try to run the setup program
Most likely the file you have downloaded is corrupt, i.e. the download of the game was not successful. Normally all you need to do is just download and install the game again.

I get an error message when I play or start the game
First, please make sure you check the system requirements for the game. Then check if you have the required version of Windows and DirectX. You can also try to downloading and reinstalling the game again. If this does not help please contact the customer support.

What is DirectX, and where can I get it?
DirectX® is a group of libraries from Microsoft that enhances Windows® with advanced multimedia capabilities. Upgrading to the latest version of DirectX is easy, and free. Just go to Microsoft's DirectX site, and follow the instructions. A simple upgrade of DirectX is often all you need to fix any technical problems with your games.

How can I check the version of DirectX currently installed?
With the DirectX diagnostic tool you can check the version of DirectX currently installed. To do this, click on Start, choose Run and enter DxDiag.
 
 
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